Here is some of our Wills and Probate Client Feedback:

Mrs J

September 2017 “I have been happy with everything. Your help has been very much appreciated. Thank you.”

Mr and Mrs D

August 2017 “Thoroughly efficient, very approachable, professional team. Thank you Laura. We really appreciated you coming to our home which made things so much easier for us, especially my husband.”

Mr S

July 2017 “I found Laura most professional and helpful to myself and my daughter in law during our recent visits.”

Mrs J

 

July 2017 “Very pleased with the service provided. Thank you so much for your help at a very difficult time.”

Mr & Mrs D

July 2017 “Professional, friendly, personal, efficient and helpful!”

Mrs T

July 2017 “The service I received from McKenzie Law was fast, efficient and professional. Above all I was treated as a person as well as a client by friendly and helpful staff”.

Mr and Mrs R

July 2017 “Laura was friendly and informative making the process of Will writing (almost) enjoyable!”

Mr & Mrs W

July 2017 “Whether dealing with our business or personal affairs we always receive a very friendly, helpful and professional service from everyone at McKenzie Law.”

Mrs W

June 2017 “We came to McKenzie Law having been disappointed with a competitor [law firm]. The decision to change was a difficult, sensitive and stressful situation and their attention to details and reassuring and balanced advice gave us all hope at a time of despair. Thank you”.

Mrs H

June 2017 “I am so happy with the service provided. Everyone was so friendly and made me feel welcome whilst giving me positive answers to my questions. Cannot praise them enough”.

Mr and Mrs C

June 2017 “Very professional & prompt with answering queries. Willing to work around challenging work commitments”.

Mrs T

May 2017 “The family were really pleased with everything completed by McKenzie Law including Probate after my husband’s death, a new Will and home sale. We would certainly recommend you to others”.

Mrs M

May 2017 “Laura was very kind caring and very efficient, explain everything very clearly with a delicate situation. Would certainly recommend her. Thank you Laura”.

Mrs K

May 2017 “Very straightforward, professional, pleasant experience”.

Mr and Mrs D

May 2017 “Very professional and caring. I will be recommending to family and friends. We will also let family members know what you have done for us and we cannot thank you enough”.

Mr and Mrs W

April 2017 “The excellent support given by Laura and the McKenzie Team in the execution of my late mother’s Will gave us the confidence to accept Laura’s guidance in the preparation of our recent Wills and Powers of Attorney”.

Mr M

April 2017 “Always professional but also personal and friendly. Thank you again Laura”.

Mr M

April 2017 “Very happy with Laura’s handling of my father’s affairs and would be happy to recommend her to any friends”.

Mr and Mrs H

April 2017 “A professional and efficient service. Mrs McKenzie’s kind, easy manner made us feel very comfortable discussing our personal issues and concerns”.

Mr and Mrs H

March 2017 “It is a relief to find a solicitor with knowledge and understanding about autism as we wish to provide for our son when we have gone.”

Mr and Mrs S

March 2017 “Thank you very much for your kindness and expertise in leading us through the whole process.”

Mr and Mrs D

March 2017 “We found Laura very helpful in helping my husband and myself make our Wills. I would recommend her – she was pleasant and explained everything well”.

Mr and Mrs T

March 2017 “From the first moment we walked into your offices to the presentation of our Wills we have been met with courtesy and professionalism.”

Mr and Mrs J

March 2017 “Impressed by Vicki’s empathy and reading body language when words were not very forthcoming!”

Mr P

February 2017 “your staff were excellent. They were polite, courteous, helpful and put us at ease. We were made very welcome by all from reception to departure and even the coffee was good. I feel you could not improve your service.”

Mrs P

February 2017 “Very friendly and helpful. We felt like family rather than a client.”

Mr P

January 2017 “Friendly and efficient service.”

Mr and Mrs F

January 2017 “Mrs McKenzie immediately understood our special circumstances and took time and great care to provide solutions with a very sympathetic approach.”

Mr O

December 2016 “A first class service. I thank you for all your effort.”

Ms S

December 2016 “Great people to deal with at ML lovely new office. Easy parking in Old Hospital car park. Many thanks.”

Mr and Mrs B

December 2016 “Vicki and her team always gave us impartial and well informed advice and listened to our needs and requests, when in the process of writing our Wills. She made this rather difficult process run very smoothly.”

 Mrs W

December 2016 “Efficient , reassuring and speedy service in this matter. It is a pleasure to visit these solicitors.”

Mr C

December 2016 “Very helpful and answered all of our questions.”

Mr W and Ms M

November 2016 “All our questions were answered professionally so we could understand easily. We felt at ease and not pressured at all.”

Mrs P

November 2016 “I was impressed by the professionalism shown.”

Mr and Mrs T

 October 2016 “A legal practice which is still able to deliver a personal service. McKenzie Law are prompt, friendly and efficient.”

Mr C

August 2016  “I have been pleased with the work carried out by McKenzie Law and felt they struck just the right balance between friendliness and professionalism. Laura Pugh explained everything thoroughly and clearly; she was very caring and sensitive to my requirements”

Miss D

August 2016 “Arranging for ones future needs – not an easy task – was in fact made easy by the professional, helpful and friendly manner of everyone at McKenzie Law. My sincere thanks to all”

Mr and Mrs G

August 2016 “We were introduced to Vicki at a seminar and instantly recognised someone with knowledge who cared combined with a ‘can do’ attitude. We were not disappointed and now have all our paperwork in place to more than meet the next challenge in our lives.”

Mr and Mrs H

August 2016  “We both found McKenzie Law to be well organised, professional and friendly. Our new Wills were completed exactly to our requirements in a timely manner”

Mrs M

August 2016 “Very professional service. Friendly too”

Mr M

August 2016 “Very positive, friendly and helpful”

Mrs O

July 2016 “Very helpful and informative as it was the first time I have put together a Will. I would recommend Mckenzie Law to my friends.”

Ms P

July 2016 “I felt comfortable throughout the whole process even when difficult topics had to be discussed. And no rushing even when chasing documents from 3 continents!’

Mr S

June 2016 “The service and civility was prompt in all respects which gave me a feeling of satisfaction.”

Mrs M

May 2016 “Thank you so much Laura for all your help and advice. You made everything easy to understand in a clear and professional manner. Delighted to have chosen McKenzie Law.”

Dr & Mrs A

May 2016 “We found Vicki and the team at ML to be accommodating, friendly, caring and kind with a personal touch and a warm relaxed atmosphere that put us at our ease. The consultations were sensitively dealt with in a professional and knowledgeable manner. We have trust in Vicki and are happy to recommend ML to friends and family.”

Mrs R

May 2016 “I found a very friendly, welcoming and very informative solicitor in Vicki, who helped me with a not straightforward Will, explaining it all as we progressed to a satisfactory end.”

Mrs E

April 2016 “Thank you for the friendly, efficient and professional meetings with you and all staff. I now feel very comfortable, confident and happy with any future needs or circumstances which may arise.”

Mr & Mrs W

April 2016 “Everyone put us at ease. Very family orientated and friendly. We have had a first class service.”

Mr M

April 2016 “I have appreciated the help and service I have received from Kerry at Reception to Mrs V J McKenzie Partner. Thank you.”

Mr W

April 2016 “Solicitors have a reputation for being difficult contact or respond. You don’t! Thank you.”

Mr & Mrs P

March 2016 “Very professional, efficient and thorough.”

Mrs B

March 2016 “Pleasant, helpful & informative. Very professional.” 

Mrs C

March 2016 “Vicki gave an excellent [legal] service.”

Mr W

March 2016 “Very satisfied with the way everything was handled”.

Mr & Mrs M

March 2016 “Amanda was very helpful & approachable & put things across in a way that we could understand”.

Mrs G

March 2016 “Always helpful, informative & efficient. Friendly advice is always readily offered”.

Ms H

March 2016 “I found McKenzie Law have been amazing in this very difficult time. They have been helpful & approachable explaining everything in simple terms”.

Mr & Mrs B

March 2016 “Things were explained to us very clearly. Everything went very well, in a very friendly manner”.

Mr & Mrs D

February 2016 “We followed Vicki from her previous employer as we were so impressed with her friendly and professional approach”.

Mrs H

January 2016 “Vicki McKenzie is, without doubt, the best solicitor in Shrewsbury. She carefully explained the legal implications of our complex family situation & found the correct remedies”.

Mr & Mrs F

January 2016 “Thank you. Will definitely come to you again. Everyone we came into contact with was friendly, easy to discuss matters with and excellent at explaining ‘legal jargon'”.

Mrs C

January 2016 “Everything so smooth and helpful. Excellent service – happy to recommend – have done already!”

Mrs E

December 2015 “Helped greatly with the complicated administration of a relative’s estate. Very professional and caring”.

Karen Whitehead, Kew Accountants, Telford

November 2015 “Vicki has been a rock and offered sensible advice at a very stressful time”.

Ms P

November 2015 “Thank you so much for steering us through the complex process of sorting my father’s estate out. Your work is much appreciated”.

Mr W

November 2015 “I have been pleased with the commitment and professionalism shown during the administration of my late mother’s estate.”

Mr S

November 2015 “Visits were short, sharp, affirmative & informative. I always felt that you had your clients interests first & foremost.”

Mrs B

November 2015 “I just wanted to thank you for all your work in dealing with my mother’s estate. You have dealt with it in an efficient and professional way, making it so easy for the family, especially for my father, who finds these sort of things very stressful and troubling, particularly now that he is getting older.”

Mrs F

October 2015″Found your initial consultation really helpful and valued your honest approach. Felt you dealt with my mother and I with integrity”

Mr & Mrs F

July 2015 “You have the ability to explain legal jargon in a clear and understandable way. Office environment is friendly and relaxing. Vicki, Amanda & Toni have all been easy to work with. Thanks.”

Mrs A

June 2015 “Thank you Vicki and team for providing such a friendly and efficient service. I would highly recommend.”

Mr W

June 2015 “A great, professional, friendly service. All matters completed in good time and good order. Thank you.”

Mr A

June 2015 “I have nothing but the highest praise for the excellent professional service supplied by McKenzie Law.”

Mr & Mrs B

June 2015 “We found excellent and highly professional guidance and advice.”

Mr & Mrs H

June 2015 “We have recently had our Wills and powers of attorney reviewed at McKenzie Law. Their approach is very professional in a friendly atmosphere. I will use their services in the future”.

Mrs A

June 2015 “During the purchase of my property the communication I received from McKenzie Law was friendly and informative. I felt that I knew what was happening at every step of the process. I wouldn’t hesitate to recommend them.” 

Miss C

May 2015 “I would have liked a receipt for the OPG registration fee. I forgot to ask at the time. Everything else was excellent and carried out very professionally.”

Mrs E

April 2015 ” Victoria was courteous, friendly and efficient. The information and advice was clear and comprehensive. The dogs Freddie and Morris added to the relaxed atmosphere. I would definitely recommend your firm.”

Mr & Mrs B

March 2015 “The service provided was, from the beginning, friendly and efficient going into the subject in some depth. This approach and the manner of delivery gave us complete confidence in the advice given.”

Mrs W

March 2015 “A very thorough service was given to us when our Mother was taken seriously ill. Vicki and her team were very understanding & professional in their approach.”

Mrs B

March 2015 “I have always felt confident with McKenzie Law – the staff are competent, efficient, courteous & friendly – I feel they will always look after my best interests.”

Mr F

March 2015 “Excellent service – thorough, comprehensive advice and professional help and guidance. Wonderful friendly atmosphere, relaxed and welcoming. A very pleasurable experience – thank you.”

Mrs W

March 2015 “I immediately felt at ease at McKenzie Law, received a clear explanation of the facts and was comfortable with, what to me at 91 years of age, was a potentially daunting experience. Thank you.”

Mr & Mrs H

February 2015 “We found the service both highly professional and informal. We were put at ease throughout and offered expert advice. We couldn’t have asked for a better service with regards to making Wills and Powers of Attorney.”

Mr & Mrs W

February 2015 “Visiting Solicitors may be daunting, but that was not the case when we visited McKenzie Law in Shrewsbury. Matters were handled by Laura in a business like way but also in a very friendly and caring way. We would definitely recommend your firm to other people. Thank you.”

Mr & Mrs L

January 2015 “Very friendly and helpful”

Mr B

January 2015 “Laura Pugh was thoroughly helpful and professional at a difficult time for my sister and I, following the sad death of our mother”

Mr M

January 2015 “The dogs, Freddie and Morris, made me feel relaxed”

Mrs & Mrs N

January 2015 “Lovely friendly atmosphere, not formal or starchy at all. Everything was very clearly laid out and explained and we felt very comfortable and unhurried. Heartily recommend. 10/10″

Mrs C

January 2015 “I appreciated very much Victoria taking the time to make sure that I had heard her correctly. She was very patient with my deafness”

November 2014 “I found your service very good, approachable, especially explaining legal technicalities. Also a good listener. I would recommend your firm”

Miss O

October 2014 “I would like to place on record my very sincere thanks for the efficient way in which you have handled this affair, and also on a personal footing the conscientious and understanding way you have dealt with Jane and myself during the various transactions”

Miss K

October 2014 “Very satisfied with your handling of my mother’s estate. Although I had no face to face dealings with you, I trusted my brother’s choice of your company, and you always kept me well informed, so many thanks”

Mrs B

September 2014 “We were thoroughly impressed with Vicki’s patience in explaining the complexities of our Wills and with her obvious concern to do the best for our welfare when drafting our Wills”

Mr and Mrs M

August 2014 “I appreciated the calm approach in dealing with the transfer/ sale of my property. It was a great comfort to have McKenzie Law representing my interests”

Mr T

July 2014 “We found Victoria to be very helpful bring us up to date with our Wills etc.”

Mr and Mrs C

July 2014 “I have found Vicki McKenzie very professional and competent and always willing to explain complicated issues with a calm and unhurried attitude”

Mrs W

July 2014 “I found you to be very informative, sympathetic and helpful in a very professional way”

Mrs M

July 2014 “Our requirements were handled in a highly professional manner. Would have no hesitation in recommending your services to family and friends”

Mr and Mrs B

July 2014 “This excellent law firm gives me the individual service which I require. I feel related to as a person; Victoria works with me to achieve whatever is best for each circumstance as it arises”

Mrs W

July 2014 “The service I received was prompt and professional and the advice was very clear and concise. I have no hesitation in recommending McKenzie Law to my contacts and have done so on several occasions, as I know they will receive the same excellent service”

Mr. M

June 2014 “Very kind and sensitive handling of my Aunties affairs. Thank you”

Ms. R

May 2014 “Everyone makes the client feel like a friend, but more importantly your advice etc. is given in language a non legal person can understand”

Mrs W

May 2014 “Dealt with in a very professional way”

Mr B (house sale)

May 2014 “A FIRST CLASS PROFESSIONAL SERVICE”

Mr & Mrs H

May 2014 “I thought you were very thorough”

Miss H

March 2014 “McKenzie Law made a complicated subject less difficult with an efficient and friendly manner”

Mr & Mrs J

March 2014 “Professional and efficient service. Friendly and supportive”

Mr & Mrs R

March 2014 “Very clear advice; a helpful and very professional service”

Mr & Mrs D

March 2014 “My affairs were handled with the utmost courtesy & efficiency and I would have no hesitation in using McKenzie Law for any further legal matters”

Miss R

March 2014 “Personable and professional service, dealt with our land transfer requirement promptly and efficiently, keeping us well informed throughout”

Mr & Mrs G

February 2014 “Information given in a very easy to understand, straightforward & friendly way. Laura was a pleasure to work with. Excellent service”

Mr & Mrs W

February 2014 “As always you are a pleasure to deal with”

Mr & Mrs K

February 2014 “We were pleased with the friendly, helpful and efficient service (so much better than our previous experience [with another firm]). Thank you”

February 2014 “Moving Solicitors was made very easy for us and we are delighted to have moved to you”

Mr & Mrs C

February 2014 “We were extremely happy with the professional service provided. Advice was clear and first class. Legalities were clearly explained in laymans terms. We are very satisfied clients”  Mr & Mrs D

February 2014  “Very friendly and informal service – the whole process was made easy and straightforward”

Mr & Mrs G

February 2014 “An attentive service which was explained in a simple way”

Miss H

January 2014 “Appreciated the fact that you supported Will Aid, would certainly use your services again and have recommended you to friends and family”

Miss M

January 2014 “Friendly and efficient service. Thank you”

Mr & Mrs H

January 2014 “McKenzie Law kindly donated their fees to Will Aid 2013 and thus their service to me was provided free of charge. I feel relieved that I have now made a Will, money went to Will Aid and I will use McKenzie Law for future services for sure”

Miss M

January 2014  “All our options were discussed for us to make an informed decision. Very professional and courteous”

Mrs S

December 2013 “I really appreciated the personal service and help and advice”.

Miss E

December 2013 “Mrs McKenzie set up a Lasting Power of Attorney for my mother. We found her very approachable with a friendly open manner. Everything was explained clearly and precisely and the completion made very simple”.

Mrs T

December 2013 “Vicki was very helpful and professional but still able to give that very personal touch which was much appreciated by my elderly mother and myself”

Mrs S

December 2013 ” I was pleased to continue my Will planning process with Vicki McKenzie and felt the issues were well understood and advice given to satisfy my long term needs”

Mr T

November 2013 “I appreciate the personal attention of a small legal firm like McKenzie Law and wouldn’t hesitate to recommend it to others”

Miss S

November 2013 “An important issue was handled in a sensitive and straightforward manner, which made the process easy and comfortable”

Ms P

October 2013 “Laura was extremely helpful giving excellent advice & guidance without ‘pushing’ extra services. Many thanks.”

Mr & Mrs S

October 2013 “We enjoyed our visits to McKenzie Law. All matters have been dealt with and explained in layman’s language that even we can understand. Prompt and efficient”

Mr & Mrs H

October 2013 “Very Helpful”

Mr W

September 2013 “Very professional,  friendly and efficient service. Would highly recommend”

Mrs H

August 2013 ” We experienced compassion and attentiveness along with valuable knowledge and professionalism at a very difficult time”

Mr & Mrs H

July 2013 “Sympathetic, clear and concise advice with prompt follow-up. An appropriate depth of consideration and knowledge delivered in comprehensible terms. Thoroughly confidence inspiring”

Mr & Mrs S

July 2013 “Everything very appropriately managed in a professional friendly way”

Mr & Mrs T

July 2013 ” I am very grateful for your prompt service and helpful advice. You have dealt with my requests in an efficient and professional manner and made everything easy to understand”

Mrs L

June 2013 ” Excellent Service – I wouldn’t go to anyone else!”

Mrs S

May 2013  “McKenzie Law have given us an excellent, professional and friendly service, making complex matters as simple as possible for us – we have complete confidence that everything has been done correctly”

Mr & Mrs C

May 2013  “With many thanks for your expertise, which, as I have declared before, is much appreciated!”

Mrs G

March 2013 ” Father and I are both very grateful for your patience and advice, we both feel that future circumstances are well catered for and that gives us both peace of mind – thank you”

Miss T

February 2013 “Would we recommend your services to anyone else? If you’d have asked this question the answer would be – yes we would!”

Mr & Mrs  P

February 2013 ” Thank you once again for your professionalism and kindness on my behalf which I do appreciate”

February 2013 “Thank you for being so patient”

“I wish to thank you for the dedication you showed. You were thoroughly professional at all times yet managed to colour your professionalism with compassion and understanding. The outcome of your efforts was, in my opinion, as good as we could have hoped for”.

“Thank you for the efficient, sensitive and above all human way with which you have handled this matter”

 “You’ve done a marvellous job….and I’m deeply grateful”

 “Well done for sorting out such a complex estate”

“I greatly appreciate your care and understanding of my problems and the thoroughness with which you considered and advised me on the various options”

“May I take this opportunity to thank you for the constructive meeting that we had and the valuable advice that you gave”

“I would like to acknowledge and thank you again for the kind and sensitive manner in which you have handled our recent appointment with you. Under your guidance I have every confidence that all the decisions we have made are the correct ones. This is a great relief to me”

“Both my Wife and I are very pleased in the way that you have handled this matter and bringing to our attention things that no other lawyer has mentioned before. We thank you for this”

“You were very helpful, empathic and understanding of my personal wishes”

“Thank you so much for all your help with the will. All most professionally and graciously executed”