McKenzie Law Office of the Public Guardian document photo.

From 1 February 2018 you may be eligible for a partial refund on your power of attorney registration fees which you paid to the Office of the Public Guardian (OPG). For a couple who made both types of Lasting Powers of Attorney (LPAs) between April 2013 and September 2013 the refund could be as much as £216.

Refunds are being offered because the Ministry of Justice overcharged people who applied to register lasting or enduring powers of attorney between 1 April 2013 and 31 March 2017. The refund scheme is being run by the OPG.

You will be able to make a claim if you are:

  1. the ‘donor’ – the person who made the power of attorney or
  2. an ‘attorney’ – appointed by the donor in an LPA or enduring power of attorney (EPA) to make decisions on their behalf

If you were appointed as a replacement attorney, you can only claim when you’ve been formally appointed as an attorney and so are able to make decisions on the donor’s behalf, in other words the first appointed attorney must no longer be acting.

The refund will only be paid to the donor.

It is easy and quick (10 minutes) to make the claim using the online refund service. You will need the following information to complete the claim:

  1. the donor’s UK bank account number and sort code
  2. a copy of the LPA

The link below will take you to the online claim:

If you made two or more LPAs only one form needs to be completed and the OPG will find all power of attorney (POA) application fees you paid during the qualifying period.

You can find full guidance online or you can telephone the OPG’s contact centre on 0300 456 0300 to speak to the refunds team.

You will have to make your claim over the telephone if:

  1. the donor does not have a UK bank account
  2. you are a court-appointed deputy or
  3. you have a trust organisation as the attorney

Refunds are available in respect of both LPAs and EPAs and you need to make your refund claim by 31 January 2021.

You can only claim a refund if you made the power of attorney in England or Wales.

The amount you will get back depends on when you paid the fees, and you will also get 0.5% interest.

You can apply to claim a refund even if you aren’t sure when you paid the fees, so it is definitely worth a try!

How Much Will I Get Back?

When you paid the fee Refund if you paid the full fee
April to September 2013 £54
October 2013 to March 2014 £34
April 2014 to March 2015 £37
April 2015 to March 2016 £38
April 2016 to March 2017 £45

You will only get half the refund if you paid a reduced fee.

The contact details you need are:

OPG Refunds Helpline Email:

Telephone: 0300 456 0300 (choose option 6)

Textphone: 0115 934 2778 Monday, Tuesday, Thursday, Friday 9am to 5pm Wednesday 10am to 5pm

What Happens After you Make your Refund Claim?

  • It takes up to 12 weeks for your claim to be processed.
  • If your claim is approved, the refund will be paid to the donor’s bank account.
  • You can appeal a decision if your claim is rejected

What Happens if the Donor has Died?

The executors of the Will or if there was no Will, the administrator of the estate can claim a refund.

The first step will be to send the POA Refunds Team photocopies of both the:

  1. death certificate
  2. Will or the grant of representation (for example, a grant of probate or letters of administration)

You will also need to provide:

  1. your name
  2. contact number
  3. email address
  4. your address
  5. the donor’s name and case reference number

You can email the documents to, or send them by post

Please contact us if it is time to review your Powers of Attorney or your Will.